Privacy Policy

1. Introduction

Jonie AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI host services for restaurants.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, email address, phone number)
• Business information (restaurant name, address, business details)
• Customer interaction data (phone calls, SMS messages, chat conversations)
• Menu and operational information
• Payment and billing information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI host services
• Process transactions and send related information
• Train and optimize our AI models for better performance
• Communicate with you about services, updates, and promotional offers
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraudulent activity

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (POS systems, payment processors)
• Business partners with your consent
• Law enforcement when required by law or to protect rights and safety

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Conversation logs and customer interaction data are retained according to your business needs and applicable regulations.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict certain processing of your information
• Withdraw consent where processing is based on consent

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information to improve and analyze our service.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@jonie.ai